Privacy Policy

What personally identifiable information is collected on this site?

Visitors may supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our products, or simply asking a question about CLD website at cldfarmfresh.lk. We do not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

How does this site store your credit card information?

CLD will never store your credit card information.

What anonymous information is collected on this site?

Anonymous clickstream information is NOT collected for any visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic regions.

How does this site use cookies?

CLD uses session cookies for its shopping cart. If your browser’s cookies are disabled then CLD will use URL forwarding instead of cookies. Sinhala/Tamil e-mail service uses cookies for storing your last login name. If you wish to disable cookies, please goto Internet Explorer -> Tools and set the privacy setting to ‘High’.

E-mail Links

We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is only shared with third parties with your explicit permission.

Definitions

User – Any party that accesses, browses, purchases from CLD (may be referred to as you in the document)
Customer – The party that makes a payment for an order
Recipient – The party that receives the item ordered by a customer, in the event that the customer is not ordering for him/herself

User Account

  • 3.1 Privileges of the User Account
    In order to avail yourself of certain services and to be eligible for CLD loyalty points, users can register for a CLD User Account. The registration of such an account is based on the email address and CLD would not be able to reassign such points or previous order details from other user accounts.
  • 3.2 Confidentiality of the User Account
    The user name, password and any other sensitive information need to be kept confidential. The responsibility of any unauthorized use of your account or its details will be borne by you and CLD will not assume any liability for actioning the instructions that come via the logged in user account without any further verification.

Use of the Site

The CLD site, its sub domains and app shall not be used for any fraudulent purpose or for spreading of viruses. It should not be used to test cards or for money laundering.

Purchases

All purchases should be for self or for a known party. In the event you are acting as an agent for another, there has to be an established connection or contractual obligation between yourself and the person on whose behalf you are acting.

Payments for Purchases

  • 7.1 Methods of Payment
    There are multiple payment methods which can be chosen. One must always use one’s own card or other payment mechanism to settle the due amounts to CLD
  • 7.2 Receipt of Payment
    For orders where the payment has to be made prior to the delivery CLD will not action the order until the full payment is duly made. CLD will not be responsible for any delays in processing due to a delay in payment.
  • 7.3 Payment Disputes
    In the event of a dispute in the payment, CLD reserves the right to take actions of recourse, including but not limited to recovering the amounts from the recipient of the order.

    Out of Stock Items

There could be rare instances where the product you require is not available at the time of fulfilment. In such cases CLD reserves the right to substitute with a similar product or notify you and discuss possible alternatives.

Product Notes and Tags

Users must mandatorily pay attention to the notes and tags on the site which provide important details of the deliverability, lead time and limitations of certain products. CLD will not be liable to action or meet the expectations in the event any orders are placed without considering such published information.

Deliveries

  • 11.1 Delivery Time
    CLD is unable to guarantee a specific time of delivery. In the event of a delay, a Customer Care agent will be in touch with the recipient to inform of the delay. 
  • 11.2 Repeat Deliveries
    In the event the recipient of a product is not available on the given date when we call over to deliver, CLD reserves the right to charge for the subsequent delivery. In the event that the item/s is/ are damaged during the repeat delivery attempt, CLD may not be able to replace same at no cost. If the item is not in deliverable condition, CLD reserves the right to charge for the item as well.

Partner Deliveries

Certain orders may be delivered by our business partners. The responsibility of the quality of the delivery lies with our business partners, however, we will intervene in the event of an issue.

Third Party Sourced Products

In the event of an order for a product sourced from a third party, we would have to abide by their processes and may not be able to expedite or make changes to the published product.

Order Acceptance

It is the customer’s responsibility to ensure that there is a party available to accept the order at the point of delivery.

Order Cancellation

Orders may be cancelled by the customer only. Further, only orders where processing has not commenced can be cancelled. In the event the order processing has commenced, CLD reserves the right to refuse cancellation completely or agree to a cancellation where you will receive only a partial refund. Any production or purchase costs incurred at the time of receiving the cancellation request would have to be recovered from the customer.Order Refusal

  • 16.1 Order Processing
    In the event that your order is refused by the recipient due to any reason other than a damage in transit, CLD will not be liable for the costs incurred by you. Such orders will be considered closed no sooner they are refused by the recipient. If you wish to consume the product, you may call over at the CLD Head Office within the day to collect the item, but CLD does not assume responsibility for its condition at that point.
  • 16.2 Refunds for Refused Orders
    In the event the order is refused, the party that placed the order will not be entitled to a refund. In the event of the ordered item being a nonperishable product of a particularly high value, the party that placed the order may request for a refund review. In such instances, CLD will review the request and refund such monies after taking in to consideration all expected and unexpected costs and after deducting a processing fee of a minimum of 3% of the product value.

Governing Law

This Agreement shall be governed by and construed in accordance with the Laws of Sri Lanka and in the event any dispute or difference arising between the Parties in connection with or arising out of this Agreement such dispute or difference shall first be discussed among the Parties in a spirit of mutual co-operation. In the failure to resolve any disputes the aggrieved Party shall have the right to pursue and/or initiate action in a court of competent jurisdiction within Sri Lanka